Last modified March 29, 2023, with an effective date of March 29, 2023
For the purpose of this Policy, "Information "means any information relating to an identified or identifiable individual. This includes Information you provide or generated when you use: (a) our apps, including ClubBooking (each an "App" and collectively the "Apps"); and (b) clubbooking.app and any other dedicated MollisWare websites, such as mollisware.com which link to this policy ("Website" and together with the "Apps" the "Services"). When you use the Services, you accept and understand we collect, process, use and store your Information as described in this Policy. If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future, you must stop using the Services and you may exercise your rights in relation to your Information as set out in this Policy.
We will collect and use the following Information about you:
For example, when you create an account on Websites or Apps made by us, you will be asked to provide your name, email, gender, organization, photos, and password. For Clubbooking, which is a paid Service, we also collect your organization's billing address, transaction information, tax identification number, Stripe identification number, mobile phone number, and invoice address ("Payment Information").
Information collected via voluntary activities:
with us via email or participate in surveys, we ask you to provide your email address and any Information you choose to provide to allow us to assist you. The information we collect from you varies depending on the survey, but we typically ask you questions about your interests and habits, your opinion about different products and services, and what you‘d like to be offered or added to our products in the future. We also collect your ratings, opinions, preferences, questions, pictures, and responses associated with that survey.
Identifiers, such as your IP address, device ID, and device information (such as model, brand, operating system, installed app version, and crash logs).
Information you generate when using the Services: You may provide Information as part of your use of the Services, including any information you provide when creating items or viewing them. Please make sure you have permission from your co-workers or friends before sharing Information referring to other people with us.
Information regarding your use of the Services, such as app use information, interactions with our team, and transaction records.
Information we receive from third-party platforms: when you register through a third-party account (such as Apple or Google) or when you connect other apps to our Services, we receive Information that may include your username, email address, and profile picture.
Information from platforms our Services rely on, such as for transaction information and payment verification.
We use your Information to: Provide you with the Services. We will use your information to perform our contractual obligation towards you to allow you to create an account and use the Services. The Information we process when doing so includes your registration information, the information you provide to us when using the Services, identifiers, information you generate when using the Services, and information regarding your use of the Services such as transaction information. We also use your Information when you activate certain features of the Services. If you are a user of ClubBooking, we will use your organization’s payment information for payment processing purposes as well as sales tax collection and reporting as required by law.
Improve and monitor the Services.
It is in our legitimate interests to improve our Services for our customers. When doing so, we may collect the information we automatically collect or is generated about you when you use the Services, as well as non-personal information about your device, such as device manufacturer, model, operating system, jailbroken, Ram usage, Disk usage, Orientation, date, and platform version and logs.
Provide you with support and respond to your requests or complaints.
If you reach out to us for support, we will use your Information to respond to and resolve your queries and complaints and facilitate support (e.g. retrieval of a forgotten password). When doing so, we perform our contractual obligation towards you. The Information we process when doing so includes your registration information, your identifiers, and any other information about you collected via our customer support channels.
It is in our legitimate interests to analyze the use of and any other interaction or interest in our Services. When doing so we will process information we automatically collect or is generated about you when you use the Services to create anonymized and aggregated data regarding your App usage.
Send you newsletters about product news, tips and tricks, daily productivity reports that may be of interest to you.
We will send you emails with daily reports, opt-in newsletters with product news, and tips and tricks to use our Services. When doing so, we process your registration information. Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom of each communication.
Prevent fraud, defend MollisWare against legal claims or disputes, enforce our terms and comply with our legal obligations.
It is in our legitimate interest to protect our interests by (1) monitoring the use of the Services to detect fraud or any other user behavior which prejudices the integrity of our Services, (2) taking steps to remedy aforementioned fraud and behavior, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Information relevant in such a case, including the information you provide us, the information we automatically collect about you, and information that is provided to us by third parties.
From time to time, we may ask you to participate in surveys we conduct that are in our legitimate interest because they help us understand our user base and improve the Services. If you participate, we process your registration information and any other information collected through the survey questions.
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer. They contain information that is transferred to your computer‘s hard drive.
Strictly necessary cookies: Some cookies are strictly necessary to make our Services available to you; for example, to perform your login functionality and for user authentication and security. We cannot provide you with the Services without this type of cookies.
Functional cookies: These are used to recognize you when you return to our Website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
You can block cookies by setting your internet browser to block some or all cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to use our Services.
Except for essential cookies, all cookies will expire after a maximum of 1 year.
We share your Information with selected third parties, including:
Other users will see your profile information and any other information you choose to share with them through the Services.
Vendors and service providers we rely on for the provision of the Services, for example:
Cloud service providers who we rely on for data storage, including Firebase and FireStore are based in Belgium.;
Analytics providers. We work with a number of analytics, segmentation, and mobile measurement service providers who help us understand our user base. This includes Google LLC, which is based in the U.S. You can learn about Google‘s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Third Parties Service Integrations. When you connect third-party apps to the Apps, you authorize us to share designated information and data created and/or uploaded by you to our server with these third-party services of your choice on your behalf.
Communications platform providers, who help us manage and send newsletters to you in relation to the Services. This includes Formsubmit and MailChimp which are based in the U.S.
Payment processors, such as Stripe. This payment processor is responsible for the processing of your Information and may use your Information for their own purposes in accordance with their privacy policies. More information is available at https://stripe.com/gb/privacy for Stripe.
Law enforcement agencies, public authorities, or other judicial bodies and organizations. We disclose Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection).
Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale, or other transaction, we may disclose your information as part of that transaction.
Your Information will be processed by our employees and service providers following Firebase processing terms found here: https://firebase.google.com/terms/data-processing-terms#5.-processing-of-data. We take steps to ensure all transfers are protected by adequate safeguards, including the standard contractual clauses approved by the European Commission. The data is stored using Firestore in Belgium.
Your Information is kept for as long as necessary to achieve the purposes set out above. Generally, it is stored for as long as you are registered and using our Services, and then for up to 6 years from the date you stop using the Services, or promptly following a valid erasure request (see below Your Rights: Erasure section). Some information we collect will be stored for longer where we have an overriding legitimate interest to retain such information (for example, information on suspicious behavior of certain users of our Services and transaction records).
When deleting Information, we will take measures to make the Information irrecoverable or irreproducible, and electronic files which contain Information will be deleted permanently.
If you are based in the EEA, you have certain rights in relation to your Information. You will find more information below on when and which rights can apply. To exercise your rights, please contact us at mollisware.com/contact. The right to access is not absolute. For example, we cannot reveal trade secrets, or give you Information about other individuals.
Erasure. You have the right to delete your account and erase your Information and upon deleting your account, all your Information will be removed from our production systems. We reserve the right to retain some of your Information where there are valid grounds for us to do so under data protection laws. For example, for the defense of legal claims, respect freedom of expression, or where we have an overriding legitimate interest to do so.
Note that where the Information is held by a third-party data controller, such as a payment processor, we will use reasonable steps to inform them of your request, but we recommend you contact them directly in accordance with their own privacy policies to ensure your personal data is erased.
To ensure data backup, MollisWare reserves the right to retain your data for up to 30 days after the upcoming Monday.
Objection. You may have the right to object to our processing of your Information. This is the case where we process such Information on the basis of our legitimate interests (see above under How we use your personal information section), or where the Information is used for direct marketing purposes. You may exercise this right as follows:
To stop receiving marketing newsletters: You may withdraw your consent through the unsubscribe mechanism at the bottom of each communication.
To stop our cookies from being placed for either advertising or analytics purposes: please change your device or browser settings.
To object to all other processing based on our legitimate interests, please contact us at https://mollisware.com/contact. Please note that we may have an overriding legitimate interest to keep processing your Information, but we will let you know where this is the case.
You also have the following rights:
Portability. You have the right to receive a copy of Information we process on the basis of consent or contract in a structured, commonly used and machine-readable format, or to request that such Information is transferred to a third party.
Correction. You have the right to correct any Information held about you that is inaccurate.
Restriction. You have a right in certain circumstances to stop us from processing Information other than for storage purposes.
We welcome questions, comments, and requests regarding this Policy. For additional details and frequently asked questions about our policies and terms.
If you wish to make a complaint about how we process your Information, please contact us at https://mollisware.com/contact and we will endeavor to deal with your complaint as soon as possible. This is without prejudice to your right to launch a claim with a data protection authority.
If we make any material changes to this Policy, we will post the updated Policy here and notify our users through the Services and/or newsletters. Please check this page frequently to see any updates or changes to this Policy.